Although the staff offered to help with directions and taxi bookings, their disinterest in addressing accommodation issues was disappointing. We endured cold showers for the duration of our stay, and despite repeatedly notifying staff, the problem remained unresolved. After pre-paying in full for our booking, we made several unsuccessful requests for a reasonable partial refund from the hotel, due to the discomfort experienced during our stay. All requests were declined by the hotel. Additionally, constant construction noise outside our window further marred our stay. This was ongoing, and not a one-off event, and guests should be informed of such disturbances before booking. Despite some positive aspects, these significant issues and the staff's lack of genuine concern overshadowed our experience. Once guests have paid, it seems there’s no chance of recourse or reimbursement from the hotel if problems arise. After returning to one’s home country from abroad, it seems there is little chance of assistance from this hotel.