2/10 Poor
Oct 18, 2024
Worst ever experience, total scam
I am not sure why this is still on hotels.com despite all the bad reviews. It is a total scam. The registration process is automated and not smooth. The instructions are sent but miss important details like registration number. We had to figure it out ourselves. The room is very small with no fan available. If you keep the window open, the noise level is very high making it impossible to do anything. If you close the window, it gets too hot. When you contact the support number given, they refuse to acknowledge any of your contact details concerns and don't respond to your basic needs like requesting a portable fan. I needed an iron but they did not respond. It is also a very dodgy place and did not feel safe. The toilets are separate from the room, like a hostel not a proper room. Please look at other options instead of this. I have a meeting to attend but now unable to iron the clothes for it. This has been the worst experience I have ever had. I am writing the review as soon as I got emailed about it at 2 am because of the awful and terrible experience.
Verified traveler
1-night business trip
Verified Hoteles.com guest review