Stayed here as a stop over. Arrived after 10pm off the Eurostar, finding the reception and front door had already closed.
Booked for 2 adults and 1 child, and the room only contained 2 single beds. The reception in the morning claimed that hotels.com did not inform them, but yet they knew there were 3 of us…
The hotel looks much better in the pictures, than in reality. We were due to stay again in the way home, so I emailed in advance to make sure we would have 3 beds. We received no response, so I cancelled the booking.