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Bahia Principe Grand Jamaica - All Inclusive

4.0 star property
All-inclusive Runaway Bay property with full-service spa, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Lobby
On the beach, white sand, sun loungers, beach umbrellas
Sports facility
Karaoke room

Reviews

7.2 out of 10

Good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Electric vehicle charging point
    Electric vehicle charging point
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 10 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Sauna
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $305
$305 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Junior Suite Ocean Front)

Beach/ocean view

Junior Suite, Oceanfront (Junior Suite Ocean Front)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive
Pool
Free breakfast
Spa
Airport transfer
8.4 out of 10, Very Good, (2346)
The price is $347
$347 total
includes taxes & fees
Dec 1 - Dec 2
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive
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About the neighborhood

Map
Salt Coppers Villa, Runaway Bay, Saint Ann

What's nearby

  • Green Grotto Caves - 3 min drive
  • Cardiff Hall Beach - 4 min drive
  • Ocean View Beach - 4 min drive
  • Runaway Bay Beach - 5 min drive
  • Puerto Seco Beach Park - 6 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 56 min drive
  • Sir Donald Sangster Intl. Airport (MBJ) - 66 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Las Olas - Rodizio - ‬13 min walk
  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬4 min walk
  • ‪picasso - ‬1 min walk
  • ‪Sunset Bar - ‬5 min walk

About this property

Bahia Principe Grand Jamaica - All Inclusive

At Bahia Principe Grand Jamaica - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Jamaica Beaches. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology, and mani/pedis. Orquidea, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 10 bars/lounges, an indoor pool, and a nightclub. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Gourmet or à la carte dining limited to 3 meals per stay

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 850 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests should be aware that this property’s private beach has a clothing-optional area.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle on site
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 10 buildings/towers
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • An indoor pool
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Double sofa bed
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Mikado - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Frequently asked questions

Does Bahia Principe Grand Jamaica - All Inclusive offer free cancellation for a full refund?
Yes, Bahia Principe Grand Jamaica - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Bahia Principe Grand Jamaica - All Inclusive?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Bahia Principe Grand Jamaica - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Bahia Principe Grand Jamaica - All Inclusive?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Bahia Principe Grand Jamaica - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Bahia Principe Grand Jamaica - All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Bahia Principe Grand Jamaica - All Inclusive and nearby?
Have fun with onsite activities like kayaking, water skiing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Bahia Principe Grand Jamaica - All Inclusive also has 10 bars, a nightclub, and a waterslide, as well as a sauna, a fitness center, and an arcade.
Are there restaurants at or near Bahia Principe Grand Jamaica - All Inclusive?
Yes, there are 7 onsite restaurants, featuring international cuisine.
Does Bahia Principe Grand Jamaica - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Bahia Principe Grand Jamaica - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Bahia Principe Grand Jamaica - All Inclusive like?
Bahia Principe Grand Jamaica - All Inclusive is located a short 3-minute walk from Jamaica Beaches. Travelers say this property is in a good location.

Bahia Principe Grand Jamaica - All Inclusive Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

The bed had bed bugs, as I had so many bites on my legs when I woke up that are different than mosquito bites.
Melody, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Chelsea, 4-night trip
Verified Hoteles.com guest review

6/10 Good

My overall opinion
On arrival the room we were given was the worst location of a room i have ever been given it was back and beyond of the hotel, the view was dark as the balcony looked out onto the roots of trees. They did however change the room giving us a little more sunlight. All the rooms are very dated and in need of refurbishment the tv was small and not positioned on the wall which i think should be standard these days. They also seemed to have done a lot of patch up work in the rooms, using white filler everywhere and not done neatly 😳🙈. The staff were very friendly and would not walk past you without acknowledgement. This is very large hotel that could do with a larger team to ensure all bases are covered. The Entertainment was very poor they need a more vibrant team who engage more with guest, it could be a lack of resources from management. The food was a cooked a presented well however as the days went on the choices seemed to decrease and the energy from the service team got little flat. Would i go back to this hotel, i would certainly consider it especially if they made improvement to the rooms. Overall i did enjoy my short stay but I am a stickler for perfection
Brenda Lee, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Dinning staff were so excellent
2-night trip
Verified Hoteles.com guest review

8/10 Very Good

ABDOOL, 7-night trip
Verified Hoteles.com guest review

2/10 Poor

Diandra, 3-night trip
Verified Hoteles.com guest review

6/10 Good

Damoya, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Michelle, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Devon, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Shantel, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Great Resort Pest issues
I loved the resort itself but the roaches are an issue for me as they were alot of them in the dinning room. Round Island restaurant in the resort needs a deep clean and roach spray.
Shannon, 3-night family trip
Verified Hoteles.com guest review

6/10 Good

David James H, 16-night family trip
Verified Hoteles.com guest review

6/10 Good

I did not get the room I had booked and even though the hotel was not fully booked; the staff made no effort to resolve the issue. There was no Wi-Fi connection or cable service on the Tv and even after calling maintenance it was not resolved and we spent the duration of the stay unable to use the TV. The bathroom located close to the restaurants that were being renovated had no electricity and, because of multiple renovations on the property, there was only one main dining option, which had lines for breakfast and dinner. Drinks were watered down and flavourless. Not what I had expected, an overall disappointment.
2-night family trip
Verified Hoteles.com guest review

6/10 Good

We did not get the room that we had booked and the supervisor made no effort to resolve the issue. The rooms were dated, with very dim lighting, the phones in the room did not work, maintainace did not fix them when they arrived. The bathroom was extremely outdated, and the tub was stained and old.
Roxann, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Sherika, 3-night family trip
Verified Hoteles.com guest review

2/10 Poor

Anne, 14-night trip
Verified Expedia guest review

4/10 Fair

Marsha, 4-night trip
Verified Expedia guest review

8/10 Very Good

I complained that my air was not working. During my first two days, no one came to fix the air in my room. That was the only thing that i was unhappy about was how much. I paid to stay there and was accompanied or did they change my room
Ingrid, 4-night family trip
Verified Expedia guest review

8/10 Very Good

The grounds were beautiful and I liked that it was also on the beach. The facilities and food were also great. Overall a lovely place to visit which I would recommend.
Sheon, 3-night family trip
Verified Expedia guest review

2/10 Poor

The absolute worst place you could possibly stay. The entire property is filthy and the rooms are disgusting. Bathrooms are filled with mold and you can’t even tell it’s a glass shower door with all the soap scum. Some of the staff is nice but that doesn’t make up for how unsanitary and unsafe it is. Even the dining areas are dirty. The entire property needs a complete renovation and new management. This place should not be open.
Shannia, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Our stay was for 3 nights. When we got there, we had a friendly check in but when we got to our room the maid wasn't ready she was still cleaning. When she was over cleaning there was visibly dust and crumbs on the floor, the furniture were dusty. She didnt mop the floor just swept but didnt do so properly. You could see the soap scumb and water mark on the pipe from the bathroom obviously left from other guest. I liked everything else, food, entertainment, staff. I would definitely go back but maids have to pay more attention to detailing.
SHERRYAN, 3-night family trip
Verified Expedia guest review

6/10 Good

Sheila, 5-night trip
Verified Expedia guest review

2/10 Poor

Jennifer, 6-night trip
Verified Expedia guest review

6/10 Good

Rooms need to be upgraded and better food choices
Seanika, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Property was beautiful but I didn’t realize I was on the family side. That wasn’t what I wanted. I wanted peace and quiet. I was unable to upgrade due to availability. I also requested two beds when I made the reservation through Expedia only to find out on property that’s it’s based on availability. Overall the place was beautiful and staff was professional except for one younglady at the end who refused to give the younglady from the Luxury side the card machine which held up my checkout for twenty more minutes. ( I had to purchase a band to have access to the other side of the hotel)Other than that the staff was superb. I think the hotels policies are a little “Bait & switch “ behavior.
Dara, 4-night trip
Verified Expedia guest review