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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with spa, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

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Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe
Couples treatment rooms, sauna, spa tub, steam room, body treatments
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is $594
$594 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
  • 124 sq m
  • Ocean view
  • Sleeps 2

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The price is $485
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includes taxes & fees
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About the neighborhood

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. La Adelita Cantina, one of 6 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 5 bars/lounges, a beach bar, and a health club. Fellow travelers love the pool and helpful staff.

All inclusive

All-inclusive room rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Japanese, Korean, Spanish

At a glance

Hotel size

  • 307 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Express check-in available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Pilates classes
  • Racquetball/squash
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Golfing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6781 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hyatt Zilara Cancun - Adults Only - All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
Is there an onsite casino at Hyatt Zilara Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are both nearby.
What is there to do at Hyatt Zilara Cancun - Adults Only - All Inclusive and nearby?
Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes Pilates, racquetball/squash, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - Adults Only - All Inclusive also has 5 bars, a sauna, and a steam room, as well as beach cabanas, a picnic area, and a garden.
Are there restaurants at or near Hyatt Zilara Cancun - Adults Only - All Inclusive?
Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine.
Does Hyatt Zilara Cancun - Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Zilara Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Zilara Cancun - Adults Only - All Inclusive like?
Hyatt Zilara Cancun - Adults Only - All Inclusive is a short 15-minute walk from La Isla Shopping Mall and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers love the property's prime location.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Everything was perfect! Very pleasant stuff, room ( suite ) was fantastic, food was excellent
Zoran, 8-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Amazing
Carolyn, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

gregory, 7-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent stay friendly staff...near Clubs and restaurants. Can't go wrong
5-night trip
Verified Hoteles.com guest review

6/10 Good

We have been coming to the Hyatt Zilara for years; this was our 12th stay. The staff and food were perfection! Everyone has a great attitude. We always book a swim-up suite room. We take these short vacations due to both of us overcoming health issues, which daily swimming helps. Vacations are expensive and push our budgets, but the health benefits are intense and needed. This was the first time we had a bad experience. Unlike all 11 previous visits, the bed was very hard; the pillows were extremely heavy, and the room temperature was hot. Staff tried to fix the AC to no avail. Staff tried to make the bed softer by adding a duvet to the mattress, but it didn't work well. I've never dealt with pillows that were so heavy they were hard to lift or flip. Our wrists hurt now after the vacation. It's such an odd hotel room issue - but awful. Our room temperature at night was never below 76 degrees F - very uncomfortable. Our pool access area was at the very end of the swim-up suites. Unlike all previous trips, the pool was filthy the first two days. The staff took note and started to clean it. It was so bad we'd have to step through piles of floating hair and debris to enter the pool. The slime attached to the lounge chairs in the pool floated 2-3 inches as it floated in the pool. After a few days, staff cleaned the pool to perfection. I hope the issues were isolated to Room 101. We will return; the staff tried to fix the issues - but we returned home unrested and hurting.
David, 5-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Everything is fine unless the lobby that is missing the air conditioning.The nice activities in lobby cannot be attended for how long they are because of the high temperature in that lobby.
Roxana Cristiana, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Property was very clean staff is friendly
Kaneisha, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice and Beutiful
Lok, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great staff and customer service! Great resort amenities.
Ronald, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved the pools and cabanas that were available. Also enjoyed spice for breakfast every morning and found the cafe to be delicious as well!
Chelsea, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mariam, 3-night trip
Verified Expedia guest review

10/10 Exceptional

All excellent but rooms need renovation, bathrooms etc.
Gevorg, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great all-inclusive resort, with a charming and friendly staff.
Jesus, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean and friendly atmosphere
Julius A, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

alyssa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We stayed 7 nights at the Hyatt Zilara Cancun. The beaches were beautiful, well kept and maintained. I’ve stayed at other resorts and the pool area wasn’t quite as large, but neither was the resort, and the area was more than enough for the number of guests. The staff was always friendly. We were leery of the all-inclusive buffet restaurant at first, because it wasn’t as large as other resorts such as Riu or Sandals. We found the smaller area more personal and the quality of food much better. They had your typical custom made to order options such as omelets, stir fry, Italian pasta, BBQ, steaks, etc. There was hardly ever a wait for them to cook those items in front of you. The resort amenities were everything that you could ask for and more. This was our first time staying at a Hyatt that was all-inclusive, and we were very impressed. With the resort centrally located, taxis were easily accessible with only a 2-3 minute wait at any given time. The Welcome Ambassador / Concierge ladies were top notch. Ingrid, Ana and Jocelyn were always accessible and kept us in the loop with all the daily activities that were taking place at the resort. We booked our excursions through Cancun Adventures, which has an office inside the resort. The pricing was more than fair compared to searching elsewhere outside of the resort. The sunset on the Bay side was breath taking. I’d highly recommend the resort, and we will definitely be back to this location in Cancun and exploring other Hyatts.
John, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alex, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel, service, food and specially the staff were great. The only thing that needs to be addressed is that there is not enough chairs to lay around the pool and there’s lots of cabanas but for rent only. The bartender Eliseo is amazing.
Erika K, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Having visited Cancun on a number of occasions, the Hyatt Zilara is hands down the best! The employees cater to your every need and always welcome you with a smile and greeting. They truly love their jobs and it shows in the hospitality. All of the food locations were great but the Spice Buffet is Vegas class. Every night there is a different theme and the food is incredible. You could eat there every day and not get tired. There is entertainment every night and if you were in Vegas, it would be expensive. Amazing performances night after night made the trip enjoyable. The rooms might be my only complaint.....but they are getting ready for a major remodel to address that issue. Problem solved! We are already planning our return trip - highly recommended!
Richard, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Hyatt always delivers a great experience with their service and quality. All the hotel employees were professional and helpful. They make you feel like royalty. Even though the hotel is a little dated, the cleanliness was amazing and the aroma across the entire property was great. Some employees told us that they will be completely remodeling the entire hotel which gives us an excuse to come back soon. The spa is renovated and the massages and hydrotherapy were done beautifully. Rosy made our experience memorable with her care and kindness. The food at the buffet was always fresh with abundant options and the chefs and servers are attentive and efficient. Carlos Martinez and Rossy at Spice in particular went above and beyond. We will be back in December!!
Isabella Santana, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a great stay plenty of great shows!
Derek, 5-night trip
Verified Expedia guest review

10/10 Exceptional

beautiful resort, amazing staff. Will definitely be back!
Amanda, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We only stayed for 3 nights but really liked this resort. The only negative I could say is that there isn’t much to do inside if it’s raining in the morning. Would definitely stay again!
Heather, 3-night romance trip
Verified Expedia guest review