Heck in was easy, but parking garage was overfill, impossible to park in, no near parking, room was very cramped , pool is cool, room was clean, but rather then put hold on credit card, they put purchase, for deposit, and still have not reversed it, even tho front desk person said he was doing right as I passed in my key, (don’t lie) I’ve stayed at other places in Banff, and unless you really need a fake cave pool, I’d probably stay elsewhere.