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Magic Express

3.0 star property
Hotel with outdoor pool, near Plaza Las Americas

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Photo gallery for Magic Express

Lobby
Standard Quadruple Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Reception
Reception
Located near Plaza Las Americas, Magic Express offers a tranquil retreat with a garden and outdoor pool. Connect to wired internet in your room or visit the business center. With amenities like a 24-hour front desk, concierge services, and free newspapers on hand, this hotel has left guests feeling relaxed.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Gym
  • Pool
  • 24/7 front desk
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Health club
  • Room service
  • Conference center
  • Business center
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Standard Quadruple Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Cable channels
Desk
  • 24.70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Plaza Las Americas - 14 min walk
  • Quinta Avenida - 20 min walk
  • Quinta Alegría Shopping Mall - 2 min drive
  • Mamitas Beach - 2 min drive
  • Playa del Carmen Main Beach - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Tulum Intl. Airport (TQO) - 95 min drive
  • Cozumel Intl. Airport (CZM) - 12.9 miles/20.8 km

Restaurants

  • ‪Los de Carnitas "El Tío - ‬9 min walk
  • ‪La Birria - ‬6 min walk
  • ‪Taquerias los Tarascos - ‬10 min walk
  • ‪Tacos de Cecina Yecapixtla - ‬3 min walk
  • ‪La Bamba Jarocha - ‬7 min walk

About this property

Magic Express

At Magic Express, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the health club. Other features include a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 97 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited (max 1 space per unit)
    • Onsite carport and garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Room service (limited hours)
  • Water dispenser

What to do

  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Wildlife drive nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Business center
  • 2 meeting rooms
  • Computer station
  • Conference center (1119 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 100 for adults and MXN 100 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.

Also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Does Magic Express offer free cancellation for a full refund?

Yes, Magic Express does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Magic Express?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Magic Express?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Magic Express?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Magic Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Magic Express?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Magic Express and nearby?

Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation nearby includes spelunking, game drives, and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and a garden.

What's the area around Magic Express like?

Magic Express is in El Pedregal, a short 20-minute walk from Quinta Avenida and 14 minutes' walk from Plaza Las Americas.

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Magic Express Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Hotel cerrado
No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
camilo, 2-night trip

2/10 Poor

Pésimo servicio y mal trato del personal.
Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
FELIPE j, 1-night trip

2/10 Poor

Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Beatriz, 2-night trip

8/10 Very good

1-night trip

2/10 Poor

Hotel Muito bom Para quem vai a trabalho
Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Maurício Mendes, 15-night trip

10/10 Exceptional

Angel, 1-night trip

10/10 Exceptional

Hotel muy lindo, cerca del centro de playa del Carmen
Didier, 1-night trip

10/10 Exceptional

Enrique, 2-night trip

10/10 Exceptional

Todo bien
Veronica, 1-night trip

8/10 Very good

Todo bien.
1-night trip

10/10 Exceptional

Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Daniel, 1-night trip

10/10 Exceptional

Buen servicio
El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
5-night trip

10/10 Exceptional

Excelentes instalaciones
Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Victor Manuel, 4-night trip

10/10 Exceptional

Efren, 1-night trip

10/10 Exceptional

Excelente
Jan, 4-night trip

8/10 Very good

Agradable lugar
1-night trip

8/10 Very good

HERNAN, 1-night trip

10/10 Exceptional

Victor, 1-night trip

10/10 Exceptional

Victor, 1-night trip

8/10 Very good

Eddie, 1-night trip

8/10 Very good

Higiene y limpieza
El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Alberto, 7-night trip

10/10 Exceptional

Adir, 1-night trip

6/10 Good

El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
1-night trip

8/10 Very good

En general esta bien el hotel
Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Fabrizio, 3-night trip

8/10 Very good

Alejandro, 2-night trip