Very nicely located, with huge rooms, excellent breakfasts, and very convenient on site parking you would think this is a five star place. But the service leaves much to be desired. We left a library book behind in the room when we checked out, and contacted the hotel several times by email to arrange for its return, but were completely ignored. Sure, it's our fault, but this has happened before and each time the hotel politely and generously mailed the item to us. Given the price and the ostensible high quality of the service, they should have at least responded.