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Hotel Sandakan

3.0 star property
City-center hotel in Sandakan with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sandakan

Deluxe Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Junior Studio Suite | Desk, iron/ironing board, free WiFi, bed sheets
Family Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets
Property entrance

Reviews

7.4 out of 10

Good

Popular amenities

  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Room service
  • 2 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car rentals on site
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
The price is $35
$41 total
includes taxes & fees
Nov 20 - Nov 21

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite

Junior Studio Suite | Desk, iron/ironing board, free WiFi, bed sheets

Junior Studio Suite

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Queen Beds

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 1 King Bed

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Family Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Family Room

  • Sleeps 2
  • 2 Queen Beds

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The price is $51
$58 total
includes taxes & fees
Nov 20 - Nov 21
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About the neighborhood

Map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000

What's nearby

  • Sandakan Harbour Mall - 4 min walk
  • Agnes Keith House - 11 min walk
  • Saint Michael's and All Angels Church - 12 min walk
  • Sandakan Rainforest Park - 7 min drive
  • Sepilok Orangutan Rehabilitation Centre - 23 min drive

Getting around

  • Sandakan (SDK) - 21 min drive

Restaurants

  • ‪Balin Roof Garden Bar & Bistro - ‬5 min walk
  • ‪Palm Garden Chinese Restaurant - ‬1 min walk
  • ‪English Tea House & Restaurant - ‬11 min walk
  • ‪KFC - ‬3 min walk
  • ‪Roastery - ‬1 min walk

About this property

Hotel Sandakan

When visiting Sandakan, Hotel Sandakan is a great choice to consider. For a bite to eat, guests can check out Palm Cafe, one of 2 restaurants, which serves Malaysian cuisine and is open for breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Malay

At a glance

Hotel size

  • 105 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Palm Cafe - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.
Palm Garden - This restaurant specializes in dim sum and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100 per accommodation, per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 75.0 per night

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Frequently asked questions

Does Hotel Sandakan offer free cancellation for a full refund?
Yes, Hotel Sandakan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Sandakan?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Sandakan?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Sandakan?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Hotel Sandakan?
Yes, there are 2 onsite restaurants, featuring Malaysian cuisine.
What's the area around Hotel Sandakan like?
Hotel Sandakan is in the heart of Sandakan, a short 4-minute walk from Sandakan Harbour Mall and 11 minutes' walk from Agnes Keith House.

Hotel Sandakan Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Poor

Very poor
It was so bad after we stayed for one night we asked for a refund for our other 3 nights & booked another hotel.
Jeffrey, 4-night trip
Verified Hoteles.com guest review

6/10 Good

A/C was a big plus, but overall the room was pretty dirty. No fridge in the room. Staff were very nice and friendly.
Emma, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Y onne, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Jen, 1-night trip
Verified Expedia guest review

8/10 Very Good

Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Dale, 4-night trip
Verified Expedia guest review

6/10 Good

Jennifer, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Helen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Helen, 1-night trip
Verified Expedia guest review

8/10 Very Good

Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
NancyLee, 1-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
NancyLee, 2-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Janice, 1-night romance trip
Verified Hoteles.com guest review

4/10 Fair

Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Inge, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Scott, 1-night trip
Verified Hoteles.com guest review

6/10 Good

We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
1-night family trip
Verified Expedia guest review

4/10 Fair

Inaccurate information.
Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
2-night trip
Verified Hoteles.com guest review

8/10 Very Good

Great hotel in the past, needs maintenance today
I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Ievgen, 2-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Dated but friendly
The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.
Jared, 2-night romance trip
Verified Hoteles.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

6/10 Good

Stay
Not so good as I was told by the reception no breakfast in my booking email received by the hotel when actually my booking was with BF.
KIRTI, 1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

6/10 Good

Its too hot living in the room with aircondition show 16 celcius.
2-night family trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Best
Syaharil, 1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

The hotel is convinient to access to Sandakan town . But need to improve in toilet water tap.
Zulkarnain, 2-night business trip
Verified Expedia guest review