The room is cozy, small but large enough for a family of 6 like mine. It is loud at night, and the "bedroom" upstairs is blocked from the AC. However, they do have a wall made of Plexiglas to keep out the night traffic and trains. The manager was very nice, and fast. He showed up quick, told me everything I needed to know about the room and how to get around the area, and left quickly. They have printed maps in several languages, as well as recommendations on restaurants, sites, and transportation. It was all detailed quite nicely. A big plus was that there were plenty of towels, and unlike most apartments, plenty of soap and shampoo is provided. Parking can be a problem during high traffic hours, and must be paid for on most days. Be sure to have a phone with service, when you get there, you must call to get in. There is a phone number by the gate. I had to ask a local to phone for me, it was not fun, but everyone around seemed friendly for the most part. Also, get them to show you how to use the key for the front door, if you are not familiar with that type of key. My daughter kept getting it stuck.