Hotels.com sold me a standard room with a free upgrade. I was given a basic room or could pay £60 per night for the free upgrade and was told they only have a few rooms they give free upgrades on. Eventually, the next day, got moved. However, the room then wasn’t serviced, I had to ask for some clean towels. The next day I was promised housekeeping but not till after lunch. At 4:30, still not done so had to have another conversation. Was very disappointed. Breakfast, cool instead of hot cooked breakfast, just in tin trays with no lids, the rest was bland. The coffee was ok. One of the bar staff was ok. One of the receptionists was ok. Location, in the middle of nowhere. The bathroom was tiny and would benefit from a refresh.