check-in was smooth, the staff was friendly. My kids really enjoyed the water slide. Negatives far outweighed the good. Inroom Keurig was completely unusable, with brown chunks and old water sitting where the pod should go. mini fridge wasn’t cold, causing our food to spoil. Wi-Fi and phone service barely worked, especially after 8:15 PM. Pool area was another major issue. The pool floor and stairs were incredibly slippery, even when just walking. My kids took multiple falls and got hurt. By the afternoon, the pool floor was even dirtier and more slippery.Kid pool was uncomfortably cold at least 10-15 degrees colder.There were no clean pool towels available all 3 times we went to the pool. The hot water ran out while giving kids a bath for bed after the pool and we had to wait over 30 minutes for it to come back. Noise level at night was ridiculous. 2nd night of our stay, between 11:30 PM and 7:AM doors were constantly opening and closing near our room, playing loud TV and fighting next to us. The in room phone did not work and couldn't make a report as we cant leave children unsupervised in our room in the middle of the night. making it nearly impossible to sleep. There are hotel rooms that have clear view of the water slide and noticed people staring which made me feel very uneasy. Would not stay here again.