Hi. To begin with, I have to say that this is not a luxury hotel, BUT we got what we paid for, and the price was more than reasonable.
The staff was lovely and understanding. Some that I should mention are Mariana, Sushma, the cleaning lady on the 5th floor, just the entire staff was very accommodating.
Be aware - the electric plug system is British style. The hotel may give you a loaner conversion plug.
Cheaper rooms do not have access to an exterior window. Which was fine with us. No refrigerator in our room. Other rooms had refrigerator. The TV has a very limited number or channels, most in German.
On the plus side, the internet worked fine everywhere. The water ran OK. There were toiletries and fresh towels, as expected, The bed was clean and comfortable.
The neighborhood is very nice, full of all kinds of restaurants and even a supermarket around the corner with reasonable priced cooked food. Wellbee's. Many tours and cruises just across the street on the shore.
We came in the off-season (late Jan) and there were still full of tourists. The hotel was full every night, that tells you that is OK. I would come back again if back in Malta, Sliema.