This was possibly the worst hotel check-in experience I have ever had, and I have traveled to over 60 countries in the last 25 years. My flight delayed, not arriving until 10:30pm, and I let the hotel know in advance as I had pre-paid for airport transport. The hotel manager then informed me that the hotel reception closed at 9pm. I was asked to send a photo of my passport and provide my credit card so that they could check me in in advance. I was then given a door code for the room. When I arrived, it was pouring rain, the entry path was a puddle of mud, and I carried my bags up 3 flights of stairs, and when I found the room, the key code did not work. I messaged the hotel manager, and she again provided me with the same code. I told her it didn’t work, and she told me it was the middle of the night and they were closed. I couldn’t go walking alone on the dark muddy road looking for another hotel, especially when I had already paid for this one. I tried the code on the room next door, and it opened…. But then a frightened and angry Chinese man came out because I had opened his room!!! I again texted the hotel manager that she had given me the wrong door code, that this was the code for the room next door. I asked her for the correct code and she just gave me the same door code. I insisted she come, and she again reiterated that they were closed and it was after midnight. She eventually came and gave me a key, never apologizing or admitting she gave me the wrong code.