The hotel was very nice (building, pool, etc), room very comfortable and nicely decorated, breakfast was very good, location was great (literally 3 mins walk from the historical centre of Lipari where all restaurants and bars are, but extremely quiet providing you with high quality sleep during the night). However, what really made the difference compared to other hotels is the front desk staff, Alessandra and her colleague really made the extra mile to help us during our stay. Apart from being extremely kind, they provided us with very useful insight on the island and helped us in booking boats, scooters, excursions and meet all our needs. Always available, they provided a 5 star concierge service that really made the difference during our stay