A very decent hotel and worked out rather well for a longer-term stay in the heart of Bangkok. Staff were relatively decent overall. Though, I did have an incident on my final night's stay with one particular front desk staff member who is completely and utterly inept. Upon leaving, I asked this gentleman if he could call a taxi for me at 4am, as I was headed for the airport. He flatly refused, saying that in order to get a cab, it had to be booked in advance. I explained to him that I wasn't aware of this policy and asked him if he could kindly find the number of a taxi company and call a cab for me please. He again refused. He said that the only way to get a taxi was to drag all of my luggage to the main street in the middle of a very hot and humid night. I have never experienced this anywhere, at any hotel in the world and there have been many. When I asked him his name, he refused to give it to me, which is completely out of protocol for any hotel that I have ever worked, or visited. I ended up standing in the street for quite some time, waiting for a random taxi that was completing its fare, in order flag it down, thus taking me to the airport. I ended up leaving this otherwise decent hotel with a very bad feeling about it.