When I booked the reservation it was difficult to communicate with the hostel since they only allow texting, the property offered 24 hours front desk but they closed for the night, the air conditioner was broken on my room and I had to spend the night mostly outside in the cold weather, since the security wouldn't allow entrance to the reception room, this company uses third party hotels to check in guests but no customer service at all in case anything brakes, It was my worst ever experience and as a result I canceled other bookings in Hollywood florida and san juan puerto rico, I think the company uses a misleading word to resemble hostels but, there are no activities neither common areas such as kitchen to cook, this was a scam