Located near Surprise Stadium, Best Western Plus Surprise-Phoenix NW offers a warm welcome with a breakfast buffet and relaxing amenities like the spa tub. Unwind in the outdoor pool, connect to WiFi, or take advantage of dry cleaning/laundry services - previous guests rave about the helpful staff.
VIP Access
Reviews
8.48.4 out of 10
Very good
Popular amenities
24/7 front desk
Connecting rooms available
Laundry facilities
Gym
Pet friendly
Main amenities (12)
Daily housekeeping
Outdoor pool
Fitness center
Hot tub
Business center
Area shuttle
24-hour front desk
Front-desk safe
Laundry service
Self-serve laundry
Meeting room
Multilingual staff
Feel at home (6)
Children stay free
Microwave
Connecting/adjoining rooms available
Premium TV channels
Daily housekeeping
Laundry facilities
The current price is $125
$125
$144 total
includes taxes & fees
Apr 13 - Apr 14
Room options
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
Highlights
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
Sleeps 4
2 Queen Beds
View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)
Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)
Highlights
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Standard Room, Multiple Beds, Refrigerator & Microwave
Standard Room, Multiple Beds, Refrigerator & Microwave
Highlights
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
Sleeps 4
2 King Beds
View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave
Westgate Entertainment District - 15 min drive - 17.6 km
Getting around
Phoenix Deer Valley Airport (DVT) - 29 min drive
Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive
Area shuttle (surcharge)
Restaurants
McDonald's - 18 min walk
Chick-fil-A - 8 min walk
Chili's Grill & Bar - 11 min walk
Olive Garden - 6 min walk
Chipotle Mexican Grill - 16 min walk
About this property
Best Western Plus Surprise-Phoenix NW
At Best Western Plus Surprise-Phoenix NW, you'll be within a 15-minute drive of State Farm Stadium and Peoria Sports Complex. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. This eco-certified hotel is also within a short drive of Westgate Entertainment District and Desert Diamond Arena. Fellow travelers say great things about the helpful staff and breakfast.
Languages
English, Spanish
At a glance
Hotel size
86 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets allowed (2 total, up to 80 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking and van parking on site
Offsite
Area shuttle within 35 mi*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–9:30 AM
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting room
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Multilingual staff
Facilities
Safe-deposit box at front desk
Fitness center
An outdoor pool
Hot tub
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Handrails in stairways
Closed captioned TV
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Alarm clock
Premium bedding
Pillowtop mattress
Freshen up
Partially open bathroom
Shower only
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: USD 250.00 per accommodation, per stay
Optional extras
Area shuttle service is offered for an extra charge
Pets
Service animals exempt from fees
Pet deposit: USD 250 per stay
Pets are allowed for an extra charge of USD 40 per pet (may vary based on length of stay)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise
Frequently asked questions
Is there a pool at Best Western Plus Surprise-Phoenix NW?
Yes, there's an outdoor pool.
Are pets allowed at Best Western Plus Surprise-Phoenix NW?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 80 lbs per pet. There's a charge of USD 40 per pet, per day, and there's also a deposit of USD 250 per stay. Service animals are exempt from fees.
Is parking offered on site at Best Western Plus Surprise-Phoenix NW?
Yes, there's free self parking. RV/bus/truck parking is available.
What are the check-in and check-out times at Best Western Plus Surprise-Phoenix NW?
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is 11:00 AM.
Is there an onsite casino at Best Western Plus Surprise-Phoenix NW?
No, this hotel doesn't have a casino, but Desert Diamond Casino - West Valley (14-min drive) is nearby.
What is there to do at Best Western Plus Surprise-Phoenix NW and nearby?
Best Western Plus Surprise-Phoenix NW has an outdoor pool and a hot tub, as well as a fitness center.
What's the area around Best Western Plus Surprise-Phoenix NW like?
Best Western Plus Surprise-Phoenix NW puts you in the heart of Surprise. Popular attractions include State Farm Stadium, which is 15 minutes away by car.
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Best Western Plus Surprise-Phoenix NW Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 26, 2025
Great accommodation
Great hotel and great location. Clean and comfortable.
Cynthia
Cynthia, 1-night trip
6/10 Good
Mar 12, 2025
Family visit
Going to visit elderly parent
Marie
Marie, 3-night trip
8/10 Very good
Dec 27, 2024
Good stay, staff was very friendly.
Roberto
Roberto, 1-night trip
10/10 Exceptional
Nov 13, 2024
Motel was clean and the front desk attendant was very friendly and helpful.
Gregory
Gregory, 1-night trip
4/10 Fair
Feb 28, 2025
7 day stay
The hotel was very busy over weekend. Had to wait for our room to be cleaned before we could check in. They didn’t have time to service our room. We had to remove our trash and dirty towels and request clean towels from front desk 3 days in a row until crowd left. Room next to us was noisy. They kept telling us they were short handed for room service employees. The last 3 days was better service. Staff was polite, just not enough on duty.
Susan
Susan, 7-night trip
10/10 Exceptional
Sep 30, 2024
Always my favorite place to stay in surprise!
Julia
Julia, 1-night trip
8/10 Very good
Oct 21, 2024
Good experience
Close to eating and shopping facilities and highway connections
David
David, 1-night trip
10/10 Exceptional
Nov 3, 2024
I would come back again. Good location and professional and courteous staff. Rooms are large, and breakfast is included.
norman
norman, 1-night trip
8/10 Very good
Aug 11, 2024
Good size rooms and breakfast was well prepared.
Greg
Greg, 1-night trip
10/10 Exceptional
Oct 14, 2024
The hotel is located in an area where there are several stores and restaurants in walking distance or very short driving distance.
Adrian
Adrian, 3-night trip
10/10 Exceptional
Dec 17, 2024
Free cookies!
Fresh free cookies at the counter. Breakfast was good. Room was comfortable and clean. Love the hair products in a dispenser on the wall in tub, not those tiny bottles.
Lynn
Lynn, 1-night trip
10/10 Exceptional
Nov 27, 2024
Hotel was nice. Centrally located. Restaurants everywhere. Easy access to major streets.
Only drawback was the train noise in the early morning and traffic noise from the Lowe’s next door.
michael
michael, 2-night trip
10/10 Exceptional
Oct 22, 2024
Friendly staff. Clean and well maintained hotel.
Conveniently located.
Mario F
Mario F, 1-night trip
10/10 Exceptional
Jun 24, 2024
Great place to stay with a good breakfast and friendly staff.
David
David, 6-night trip
10/10 Exceptional
Sep 24, 2024
Staff was friendly and helpful. Hotel was very clean
Shirley
Shirley, 2-night trip
8/10 Very good
Jan 15, 2025
Room was spacious and clean, definitely worth the price of 126 per day. However, our AC was very loud during the night, which kept us awake. But the front desk was told about it and it was completely replaced in a few hours.
The breakfast is decent and the staff is nice. Except the causian older lady with glassed thay works evenings, she need to fix her attitude she makes you feel like you are a bother. Other than that, everyone is exceptional and kind.
Liliana
Liliana, 2-night trip
10/10 Exceptional
Sep 16, 2024
Happy traveler
Very nice, clean hotel with good variety for breakfast. Free cookies too!
Verified traveler
7-night trip
8/10 Very good
Aug 21, 2024
Good location.
Luis
Luis, 1-night trip
10/10 Exceptional
Sep 21, 2024
The bed was so comfortable. The pillows were amazing. The breakfast was so good!! The staff very friendly.
Gloria
Gloria, 1-night trip
10/10 Exceptional
Sep 25, 2024
Nice hotel! Staff and housekeepers where excellent! No complaints. I loved the breakfast and the cold filtered water available 24/7.
Leonard
Leonard, 5-night trip
10/10 Exceptional
Feb 20, 2024
Great property to stay at
Chris
Chris, 3-night trip
6/10 Good
Oct 25, 2024
Property was OK.
Gregory
Gregory, 3-night trip
10/10 Exceptional
Sep 12, 2024
The staff was friendly-free hot breakfast-the ability to use my Netflix account in the room-
Sandy
Sandy, 6-night trip
10/10 Exceptional
Jul 16, 2024
It was a good stay
Darnelle
Darnelle, 1-night trip
8/10 Very good
Oct 18, 2024
We have stayed here a couple of times. Staff is great. Breakfast good. Pool needs better cleaning and hot tub as well. They are ok but not great. Rooms and Beds are comfortable.