Our stay got off to a rocky start. First, this four star hotel's parking was a .5 km away, and wasn't opened until we spoke with the reception @ another hotel. NOT ideal in rainy conditions. Second, the amenities on Hotel.com show Self-service laundry facilities in the hotel, which was one of the reasons we chose this hotel, as we had a lot of laundry to do. I don't know if this was the hotel's error or Hotel.com's error, but it was another unfortunate experience. The staff did try very hard to make it right. They found a laundry close by and called for the hours. The only problem there was those hours weren't really adhered to, so we ended up waiting an hour just to begin washing and vying for machines. As to the hotel room itself, we had wanted a little treat, so we booked a junior suite. The room was large, but not particularly luxurious. It did have a whirlpool that seemed to work well. Breakfast was fairly good, eggs to order, good coffee. Again, the staff did try very hard, but all in all, not the experience we had hoped for, nor what we have experienced in other 'four star' hotels.