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Hotel Hacienda Don Juan

3.5 star property
Indulge in international flavors then unwind in the serene garden setting. Discover a haven that blends comfort with convenience.

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Photo gallery for Hotel Hacienda Don Juan

Property grounds
Individually decorated, iron/ironing board, free wired internet
Courtyard
Interior
Lobby
Experience the warm ambiance of Hotel Hacienda Don Juan, where lush gardens and international cuisine at Los Alamos restaurant await. Enjoy a coffee shop/cafe, dry cleaning/laundry services, free self parking and an area shuttle to make your stay seamless.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Non-smoking
  • Laundry facilities
  • Free parking
  • 24/7 front desk
  • Free WiFi
  • Internet access

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • Area shuttle
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is $20
$24 total
includes taxes & fees
Mar 21 - Mar 22

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Individually decorated, iron/ironing board, free wired internet

Standard Double Room, 2 Double Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

Standard Quadruple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed and 3 Large Twin Beds

Economy Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Standard Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Family Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 7
  • 2 Double Beds and 1 Twin Bed

Standard Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired internet

Standard Room, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Basic Studio Suite, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired internet

Room Standard

  • Sleeps 3
  • 1 Queen Bed(s)

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired internet

Double Room Standard

  • Sleeps 6
  • 2 Full Bed(s)

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About the neighborhood

Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290

What's nearby

  • Ciudad Cuauhtemoc - 3 min drive
  • Santo Domingo Handicraft Market - 3 min drive
  • Plaza 31 de Marzo - 4 min drive
  • San Cristóbal de las Casas Cathedral - 4 min drive
  • Mesoamerican Museum of Jade - 4 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪La Cabaña de Don Juan Bosco - ‬12 min walk
  • ‪Don Rafita "Tacos y Gorditas - ‬16 min walk
  • ‪Quesadillas Tio Chano - ‬7 min walk
  • ‪Carnitas y Barbacoa Jaimito - ‬15 min walk
  • ‪Empanaditas de Doña Lupita - ‬3 min walk

About this property

Hotel Hacienda Don Juan

Hotel Hacienda Don Juan puts you just a 5-minute drive from San Cristóbal de las Casas Cathedral. Guests looking for a bite to eat can check out Los Alamos, which serves international cuisine and is open for breakfast and dinner.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 29 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Slippers
  • Iron/ironing board (on request)

What to enjoy

  • Balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free wired internet
  • Phone

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 120 for adults and MXN 120 for children
  • Area shuttle service is offered for an extra charge
  • Housekeeping is offered for an extra charge

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Does Hotel Hacienda Don Juan offer free cancellation for a full refund?

Yes, Hotel Hacienda Don Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Hacienda Don Juan ?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Hacienda Don Juan ?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Hacienda Don Juan ?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Hacienda Don Juan and nearby?

Hotel Hacienda Don Juan has a garden.

Are there restaurants at or near Hotel Hacienda Don Juan ?

Yes, Los Alamos offers international cuisine.

Does Hotel Hacienda Don Juan have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Hacienda Don Juan like?

Hotel Hacienda Don Juan is located a short 18-minute walk from Moxviquil.

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Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

This property needs more staff to keep up
nelsy, 1-night trip

10/10 Exceptional

I had fun
Veronica, 4-night trip

10/10 Exceptional

Friendly people very helpful
Angelica, 6-night trip

10/10 Exceptional

Everything was nice very clean and friendly
antonia, 1-night trip

4/10 Fair

It was very cool place
Carmen Canales Y Marielena, 4-night trip

10/10 Exceptional

I loved the look of the hacienda and the history.
Maria, 3-night trip

10/10 Exceptional

Amazing place. Great experience
Richard, 1-night trip

10/10 Exceptional

One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Exceptional

I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
karen, 7-night trip

10/10 Exceptional

Absolutely beautiful
Erika, 5-night trip

6/10 Good

Beautiful place , but it does need a little work and hot water keeps running out
Maritza, 5-night trip

10/10 Exceptional

Ok
Arturo, 1-night trip

8/10 Very good

The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Victoria, 6-night trip

10/10 Exceptional

The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
aida, 5-night trip

2/10 Poor

Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

8/10 Very good

Perfect amount of rustic Mexican charm
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Cindy, 2-night trip

10/10 Exceptional

Faustino, 1-night trip

6/10 Good

Eduardo Antonio, 1-night trip

10/10 Exceptional

Excelente hotel
Un lugar muy recomendable, excelente condiciones, el lugar es bonito y romántico, sin duda regresaría; el personal muy amable.
Juan Carlos, 2-night trip

6/10 Good

John, 2-night trip

8/10 Very good

Terry, 2-night trip

10/10 Exceptional

Julio, 1-night trip

10/10 Exceptional

eduarda, 6-night trip

10/10 Exceptional

Desde el entorno hasta el clima es un increíble, gracias por la gran hospitalidad.
Dj Joe, 2-night trip

10/10 Exceptional

SONIA, 2-night trip