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Kigali Serena Hotel

5.0 star property
Luxury Kigali hotel with outdoor pool, connected to the convention center

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Outdoor pool
Lounge
Reception
Exterior
Kigali Serena Hotel offers an upscale retreat in the heart of the city, with a poolside bar, sauna, and on-site restaurant. Guests can unwind with free continental breakfast, relax by the outdoor pool or indulge in a rejuvenating massage. The helpful staff has left a lasting impression on previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Non-smoking
  • Free breakfast
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $180
$223 total
includes taxes & fees
Mar 25 - Mar 26

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
Bidet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
Bidet
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Shower/tub combination
Bidet
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Radisson Blu Hotel & Convention Centre, Kigali

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, 141 reviews
The price is $144
$177 total
includes taxes & fees
Mar 30 - Mar 31
Radisson Blu Hotel & Convention Centre, Kigali
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About the neighborhood

Map
Boulevard De La Revolution, Kigali, 250

What's nearby

  • Union Trade Center - 16 min walk - 1.4 km
  • Nyamirambo Stadium - 5 min drive - 4.3 km
  • Kigali Heights - 10 min drive - 6.4 km
  • Kigali Convention Centre - 10 min drive - 7.1 km
  • University of Kigali - 10 min drive - 6.7 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Executive Lounge - ‬4 min walk
  • ‪UMUT Cafe&Restaurant - ‬20 min walk
  • ‪DownTown - ‬11 min walk
  • ‪Makfast - ‬15 min walk
  • ‪Fusion Restaurant - ‬19 min walk

About this property

Kigali Serena Hotel

When you stay at Kigali Serena Hotel, you'll be within a 10-minute drive of Kigali Convention Centre. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

Languages

English, French, Swahili

At a glance

DONE

Hotel size

    • 148 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Property Registration Number A505/06

Also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?

Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kigali Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Kigali Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kigali Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Kigali Serena Hotel?

Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.

What is there to do at Kigali Serena Hotel and nearby?

Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kigali Serena Hotel?

Yes, there's an onsite restaurant, The Milima Restaurant.

What's the area around Kigali Serena Hotel like?

Kigali Serena Hotel is in the heart of Kigali, a short 16-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.

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Kigali Serena Hotel Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Very professional staff
Noel, 5-night trip

8/10 Very good

Location
Boubacar, 1-night trip

10/10 Exceptional

Lovely lovely place
Kevin, 6-night trip

4/10 Fair

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Michel, 2-night trip

10/10 Exceptional

5 star quality service
Priscilla, 3-night trip

4/10 Fair

Very Bad Front Office Staff
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Yakup, 1-night trip

10/10 Exceptional

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Monica, 2-night trip

10/10 Exceptional

Nice outdoor pool.
ELLENOR, 2-night trip

10/10 Exceptional

Great feeling
Charles, 3-night trip

10/10 Exceptional

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4/10 Fair

Not a 5 star hotel
Dated, old, not even close to a 5 star hotel.
2-night trip

8/10 Very good

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Katherine, 4-night trip

8/10 Very good

A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
5-night trip

4/10 Fair

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Sarah, 1-night trip

10/10 Exceptional

DANIEL, 1-night trip

8/10 Very good

Kentaro, 3-night trip

10/10 Exceptional

Greg, 2-night trip

10/10 Exceptional

Reuben, 1-night trip

10/10 Exceptional

10/10 Exceptional

David, 2-night trip

10/10 Exceptional

Brenda, 1-night trip

10/10 Exceptional

Paul, 1-night trip

8/10 Very good

Patrick, 2-night trip

10/10 Exceptional

My top choice when visiting Rwanda!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
Arthur, 2-night trip

10/10 Exceptional

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castro, 2-night trip