Kigali Serena Hotel offers an upscale retreat in the heart of the city, with a poolside bar, sauna, and on-site restaurant. Guests can unwind with free continental breakfast, relax by the outdoor pool or indulge in a rejuvenating massage. The helpful staff has left a lasting impression on previous guests.
When you stay at Kigali Serena Hotel, you'll be within a 10-minute drive of Kigali Convention Centre. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.
Languages
English, French, Swahili
At a glance
Hotel size
148 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
Babysitting (surcharge)
Working away
24-hour business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Facilities
4 buildings/towers
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An outdoor pool
Spa services
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Visual alarms in hallways
Wheelchairs available on site
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Thin carpet in room
Room amenities
Be entertained
42-inch TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Electrical adapters/chargers
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Dining
The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)
Children & extra beds
Babysitting is available for an extra charge
Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Property Registration Number A505/06
Also known as
Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali
Frequently asked questions
Does Kigali Serena Hotel offer free cancellation for a full refund?
Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kigali Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Kigali Serena Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Kigali Serena Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Kigali Serena Hotel?
Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.
What are the check-in and check-out times at Kigali Serena Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.
What is there to do at Kigali Serena Hotel and nearby?
Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Kigali Serena Hotel?
Yes, there's an onsite restaurant, The Milima Restaurant.
What's the area around Kigali Serena Hotel like?
Kigali Serena Hotel is in the heart of Kigali, a short 16-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.
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Kigali Serena Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Very good
Nov 9, 2024
Location
Boubacar
Boubacar, 1-night trip
10/10 Exceptional
Dec 3, 2024
Very professional staff
Noel
Noel, 5-night trip
10/10 Exceptional
Mar 23, 2024
Lovely lovely place
Kevin
Kevin, 6-night trip
10/10 Exceptional
Jun 27, 2024
5 star quality service
Priscilla
Priscilla, 3-night trip
10/10 Exceptional
Aug 31, 2023
Nice outdoor pool.
ELLENOR
ELLENOR, 2-night trip
4/10 Fair
Aug 20, 2024
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Michel
Michel, 2-night trip
10/10 Exceptional
Feb 21, 2024
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Monica
Monica, 2-night trip
10/10 Exceptional
Dec 28, 2022
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Emerson
10/10 Exceptional
Feb 19, 2024
Great feeling
Charles
Charles, 3-night trip
4/10 Fair
Oct 25, 2022
Not a 5 star hotel
Dated, old, not even close to a 5 star hotel.
Verified traveler
2-night trip
8/10 Very good
Nov 28, 2023
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Katherine
Katherine, 4-night trip
8/10 Very good
May 3, 2023
A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Verified traveler
5-night trip
4/10 Fair
May 10, 2023
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Sarah
Sarah, 1-night trip
10/10 Exceptional
Jul 1, 2024
DANIEL
DANIEL, 1-night trip
8/10 Very good
May 24, 2023
Kentaro
Kentaro, 3-night trip
10/10 Exceptional
Feb 16, 2023
Greg
Greg, 2-night trip
10/10 Exceptional
Dec 22, 2022
Reuben
Reuben, 1-night trip
10/10 Exceptional
Dec 4, 2022
Julia
10/10 Exceptional
Oct 11, 2022
David
David, 2-night trip
10/10 Exceptional
Aug 19, 2022
Brenda
Brenda, 1-night trip
10/10 Exceptional
Jul 17, 2022
Paul
Paul, 1-night trip
8/10 Very good
May 7, 2022
Patrick
Patrick, 2-night trip
10/10 Exceptional
Jan 17, 2022
My top choice when visiting Rwanda!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!