We booked as a family of five on hotels.com we were shown to a room for 4. My husband said we are 5, the receptionist said “don’t worry we aren’t going to chuck you out”, I was baffled. Then Zoe rings us asking for more money, I went down and showed her I had genuinely booked for 5. The words “one off” were used several times, we will let you stay as a one off. Just a second, I drive 2 hours, all very excited to be greeted by two staff that made me feel I had done something wrong, tried to be sneaky & I was in the wrong!? I booked for 5 people! I had even rung up to pay for breakfast, in advance, for 5 people and again Zoe says I’ll let you have that, no I paid for 5 on the advanced rate, there were no freebies here, I paid what was due. If you allow other sites to sell your rooms at the very least check what they are selling. It ruined to rest of the stay, I couldn’t wait to leave, I was made to feel like a criminal. For nearly£500 this hotel was also not up to standard, beds felt too soft and like sleeping on springs, pillows rock hard and too big. Kids beds are just the cheap put up ones. Indoor pool very tired and small, gym looked great. Outdoor pool was fine but the loungers need replacing and discoloured/grubby. I wasn't asked about my stay on check out otherwise I would have fed back in person. This is not a top rate hotel. All it has going for it is the view. Not at all like our last stay with hotels.com at Gidleigh Park, now there’s a hotel is go back to again.