We arrived at the hotel having driven from London. Katy Delfont and her team at reception managed to organise all our passes, equipment hire and lessons within an hour, despite it being a Sunday evening. She really went above and beyond to help us and we cannot thank her enough. The hotel is ‘ski in, ski out’, so is extremely convenient for the slopes and the ESF ski school lessons at Le Bossonnet. Inside, the hotel decor is mainly wooden and very cosy. The restaurant serves excellent food, especially at breakfast time, and serves a buffet at lunchtime which we enjoyed outside on the sunny terrace, surrounded by snow. There is an indoor pool, lots of seating in the bar area, a pool table and each afternoon complimentary juices and pancakes are offered to guests. Our room had a great view of the slopes next to the hotel, and had a balcony where we kept our drinks cold. All the staff were extremely polite and the overall service was excellent. Nearby there are numerous restaurants, bars and shops to enjoy, La Clusaz is a traditional town and offers everything a visitor could want. Despite us being there in half term week, the slopes were never crowded and there were generally short or no queues at the lifts. This helped our two sons to gain confidence quickly on their skis and the nursery slopes in particular are perfect for beginners and right next to the hotel. We will definitely be returning next year.