2/10 Poor
Jan 26, 2025
Damp and dirty
We stayed one night as it was close to the station and we had a train early on the morning.
Terrible smell of damp in the shower which was not cleaned properly with hair scattered on the floor, ball of hair in the toilet as well. Found a wad of loo roll under my pillow, looked clean but not sure how it got there, hopefully when they were changing the bed linen, not after the previous guest.
Wonky glass shelves in the bathroom looked like a disaster about to happen, especially one in the shower.
Thick duvets and radiator turned up to tge max, impossible to regulate - it was +10 outside so hardly needed the heating!
Last straw was no hair dryer, as discovered at about 4am, couldn't ask reception for one.
Staff was perfectly polite, however hotels.com spammed me for about a week before the stay with at least 2 emails a day! On the day of stay I received about 6 emails, first saying how excited they were to have me and thanking for my check-in before I had a chance to arrive. Then again, hours before our arrival it already thanked for the stay and hoped it was pleasant. Made me feel like blocking the site email altogether.
Verified traveler
1-night trip
Verified Hoteles.com guest review