6/10 Good
Nov 20, 2024
The rooms are fine, don't ask for early check-in
Prefracing: I know they don't offer early check in. But hear me out.
We booked this because we were being picked up for a wedding. I called a week in advance and I was told over the phone that they had put a mark on my booking to let them know to check for early check in. This was fine, I was told to call closer to the day. I call the day before we were to travel down. They said call the morning of, that's fine. We call the morning of - as we were on the road to Canberra. Brett picks up the phone, says he's unsure we'll just have to talk to the desk when we get there.
My wife is breastfeeding and needs some privacy to pump. So we were hoping there was a parents room, or at worst - a disabled toilet. We get to the hotel, room is still unavailable and we have to wait for another 20 minutes before they can check if there's a room available. My wife asks for a parents room. There is none, we can use the disabled toilets - it is locked, opened with a butter knife. So not a great start.
I approach the desk again, a sweet lady (did not get her name, but you were the only brown person on staff that day) was gracious and said you could find us a room potentially. She finds a room, says she will walk up to us and give us a key. She does, we get into our room.
The room, and the rest of the hotel is fine. Perfectly acceptable. But just weird policies around early check in that made it more stressful than required. Why do you have to contact the other person to confirm??
Kevin
Kevin, 1-night trip
Verified Hoteles.com guest review
