No complains about the front desk lady, i didnt get her name but she was so welcoming. As soon as we got to our room it was a little dissapointing, room look kind of dirty. Carpet looked rundown, then when we tried to shower no HOT WATER and even though Rome is hot, i dont want a shower with freezing water. When i complain they told me the water heater broke and it wasnt fix for the rest of my stay, we were there three days. Location was good no complains, there is ton of restaurants around.