Hotel is very clean, and room are large for rooms in Europe, breakfast was good, staff was helpful, the daytime girl at the desk was a little moody and did not speak very much English, wife speaks Italian so that helped, AIRCONDITIONING WAS GREAT, first time on our 3 month tour where we had it. Cons, say they have a shuttle, but they do not, 40 euro for a 3 mile ride to the airport LIN, it was a van and we did have a lot of luggage. The night time girl at the desk was great, deal with her for any problems or questions, she speaks great English. The subways are outstanding, day pass is 4 euro and they are fast, get any where in Milan quick. Overall good hotel, we would go back.