The hotel experience falls far below expectations. The room fails to meet the detailed description provided. In the family room, which was promised to have 2 twin beds and 2 king beds, we were instead provided with 2 twin beds and only 1 king bed. Furthermore, the room itself is in a state of disarray, with noticeable dirt and grime. Upon using the tap, brown water mixed with sand flows out, indicating a lack of proper maintenance. The condition of the toilet is equally disappointing. Horrible cigarettes smell around whole hotel.