This is the fourth time we've stayed at the hotel. It really has an excellent location, and while the amenities aren't extensive, they can be enjoyed with the right attitude. The breakfast is very good, and the service staff shows great willingness to help. However, the same thing always happens: part of the staff is excellent, showing total dedication, kindness, and respect, like ALPESH on this occasion. But another part has a very poor attitude and treats guests badly, such as the night manager, DIMITROV, who made us feel really, really bad... It's a shame because he is responsible for our stay not being as great as it could have been.