The front desk people are very nice and professional. The breakfast area is comfortable. The stairs are worn, but the building is crazy old. It didn't matter. It's in a very busy part of the city, so make do with noise if your window is open. Once closed though, there wasn't much street noise at all. The lift is incredibly small. You have room for one person and a piece of luggage or two people on the small side. If you are heavier, you'll have to make do with the stairs. Once in the room, it was clean and roomy enough for three people with minimal luggage. Beware there is only one useable plug in the entire room. We came during 90 degree weather. Without air conditioning the room was definitely warm. They do have a fan, but it's not very strong. We had handheld fans that we used as well. For American families, understand there are no screens in the windows. Ours opened all the way. The beds were very comfortable as well as the pillows. Breakfast was a lot for us: one regular croissant, one chocolate croissant, one baguette, plus access to yogurt, applesauce, cheese, cereal and juice per person. We were able to leave our luggage in a closet directly across from the front desk after checking out. All told, this is a great hotel to stay in.