2/10 Poor
Dec 29, 2024
Don’t ruin your trip
All after terrible experiences, my family decided to appreciate for what we have as a shelter from the cold winter wind.
I am more upset with Hotel.com than property itself how it can’t validate this kind of property and fair price.
- Nobody is at the reception. I informed the arrival time and texted and called to the staff at my arrival, but she didn’t come to open the door. Tourists came out from the property, so we can come in, picked up the room key and figured out everything by ourselves.
- Dirty & shabby facility & equipment
Moldy smell in the room
Broken mirror (very sharp, very dangerous) in the bathroom, broken lights. (Texted to the staff and she said to fix, and didn’t come)
Shower doesn’t function well. Water temperature is unstable/unadjustable. Cold shower in the winter time
No courage to use some liquids in the dirty bottle in the bathroom. We rushed to the supermarket to buy shampoo and shower gel.
Luckily, we didn’t have bug problem
Verified traveler
2-night family trip
Verified Hoteles.com guest review