After traveling for 48 hrs with no sleep, we reserved for the wrong night, immediately realized our mistake, and within 5 minutes arrived at the hotel and explained our situation. one of gentlemen at this hotel was kind and even helped us book a room elsewhere and encouraged us to request a refund from Hotels.com, which we did. When they called the hotel, they got another person who was present when we arrived who thought he could hold us to the not needed reservation and double book the room. As an executive in the travel industry, we would never in a million years recommend this place. We took the room so it couldn’t be booked and it was shabby with no furniture and a predatory manager to boot.