The couple that runs it were so friendly, kind, accommodating. It was our favorite stay of all of the 4 cities we stayed in. We forgot our keys and got locked out, and they let us in at 11pm. They provided meals to take with us when we had to leave early. Directions to places to eat, tour, etc. were amazing. The accommodations were wonderful. I cannot say enough wonderful things about the people who run this place and the place itself. If I return to Florence, I will stay there again!