We was there one night while having a weekend in the Piemonte region.
Covered parking was included in the price of the booking, but at check in parking was occupied. I asked the lady at the check-in desk where to park then, and the reply was "I dont know - it is not my problem". Quite an unpolite approach in my opinion.
We booked a superior room with a king size bed. The room was nice enough as such but the bed was horrible. It was 2 single beds put together, and it seemed like they had not changed beds since they opened up the hotel. Definately not a king-size bed, and the comfort was simply non existing.
The breakfast was included, but really really low quality - coffee and juice from a machine, dry bread, and meats and cheeses where gone when we were there at 8.30am - it took them very long time to refill the various plates of food, and there were used cups and plates on all tables basically. Seems like it would have been a good idea to have 4-5 extra waiters on that morning. They were way understaffed for sure.
at check out when mentioning these things the lady all of a sudden didnt understand english, and didnt seem like she cared.
I would NOT recommend this hotel, and it certainly doesnt live up to be a 4-star hotel in my book.