Had to be persistent and give my room number just to obtain a second pillow so I could prop up to read, could hear people in other rooms snoring and moving about, AC made noise like it was cooling the whole city but didn't work at all to cool the tiny room, have to peer into and trip over bidet while in the bathroom, room listed online for one reservation price then price increased during booking; an up-charge without any upgrade to service or accommodation. Our 2.5 week trip through Italy was wonderful and full of helpful, pleasant people performing difficult jobs supporting millions of tourists. We stayed in less expensive hotels in many popular areas of Italy with much better services, locations, and amenities, and was provided extra pillows without any issue.