Wow! As soon as we walked into the door, the management was trying to make us feel as welcome as possible and did a thorough job of orienting us to the town and surrounding areas...giving us tips on when to go where and what to avoid and how they could help make our stay more enjoyable. The room was more spacious than expected and was extremely clean. The a/c worked extremely well and the large glass doors opening out onto the balcony were equipped with a metal roll down screen to keep the room shaded during the heat of the day and keep out some of the noise from the street below at night (it did get a little loud on Friday and Sat night). There were chairs on a balcony overlooking one of the main streets below in the town where we were able to enjoy our evenings after putting our son to bed and watch the locals and Italian vacationers enjoying themselves in the street below. The hotel had a couple of bikes that were available for guests to check out at no charge to explore the local area as well as a beach umbrella and beach towels that could be borrowed. They also provided us with train schedules and boat schedules. The breakfast provided each morning was lovely as well and what you would expect from a decent hotel in Europe: ham, cheese, butter, breads, cereal, yogurt, fruit, etc. Levanto was a great base with a kid too...there was a wonderful playground area in the square near our hotel. Great seafood right downstairs!!! Best meals of our Italy trip!