Great value hotel in a convenient location, very close to Copenhagen central train/bus/metro station. Reception always seemed to be manned during our stay. There is the option to pay a small charge to store bag/luggage in lockers at the hotel, which we used both on the day of check-in and check out, which was really helpful. And much cheaper than using hourly lockers at train/airport. Do be aware there is no lift, we were on the forth floor and really felt its absence!