The staff was great and very helpful and kind. That said.. the room was *not* as advertised online and was extremely disappointing almost to a comical level.
Most of the photos show renovated rooms, and the non-renovated rooms shown in the photos were MUCH nicer looking than what our room was. Carpet peeling up from the ground, unreliable lights, shower sprayed everywhere in the bathroom (no curtain), fridge smelled like it was sitting in an alley for months, no wall paneling or headboard for the bed as shown in the listing photos, etc.
This was during Oktoberfest, so the room was much more expensive than usual (we were in town for a wedding, not Wiesn), so that made it even more frustrating.