Overall, good stay except for the last part. Looks like a newly renovated hotel. Everything fairly new, spacious room, appliances and furniture. We were able to check in a little earlier than our time. I didn't know hotel was located on the 5th floor of a building before booking. Had pay 10 cent to take elevator up and down. We were in transit home from Sorrento/ Amafali Coast to NYC,so we decided to stay two days in Naples. The young women who checked us in was super sweet and made us coffee as we waited for our room. The shower was great, bed was nice and comfy. Gave us a gift. Room can get very cold but it was needed especially after walking out in the sun all day. Breakfast was great. Juice, pastries, yogurt etc. Staying in Naples was an interesting experience, it's just like NYC. Shopping, restaurants, churches etc. Anyways city tax had to be paid in cash, we weren't informed of this and had to find an ATM to take out money. We asked for a taxi to the airport and was immediately rushed out the hotel who I assumed was the manager. He seemed annoyed we asked for assistance.I just wanted to get home. Anyways, the taxi he called for us. sketchy dude - showed us his BS 'broken' machine. I threatened to call the police and ended up in a screamingmatch all the way to the airport. We have traveled to many countries and cities before and never experienced this level of drama. I know Italians are not known for customer service -be real with customers. 1st and last time in Italy.