There were four different sets of steps up to our apartment and the hot water was not working when we arrived, had to get a maintainence man out as soon as we arrived, and reception for the apartments was a long walk from the apartment so after arriving and dragging all our luggage up the flights of steps, we then had to walk back to the reception at the hotel to get the water sorted out, as we could not drive there, there is nowhere to park the car at the hotel. Also we were under the impression that whilst staying at a San Pedro apartment we would receive a discount on food at the main hotel, this was not the case! We had an underground car park for our parking, but we wondered why all apartment residents were parking in the road and not in the parking, we found out when we tried to get in to the parking, the entrance is so narrow that we ended up scrapeing the side of our car, and thereafter parked in the road along with everyone else! Also the swimming pool was all locked up and not possible to use it.