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Hotel Heluan

4.0 star property
Karlovy Vary hotel with restaurant

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Photo gallery for Hotel Heluan

Front of property
View from property
View from property
Reception
Front of property - evening/night
At Hotel Heluan, indulge in a warm welcome with a free breakfast buffet and take in the views from the charming terrace. Connect to WiFi, unwind with coffee/tea in the lobby, and enjoy helpful multilingual staff who will make your stay memorable.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free breakfast
  • 24/7 front desk
  • Laundry facilities
  • Free WiFi
  • Restaurant

Main amenities (11)

  • Daily housekeeping
  • Restaurant
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior Double Room, City View

Highlights

Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Satellite channels
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Flat-screen TV

Double Room Single Use

Highlights

Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Satellite channels
Daily housekeeping
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior Suite, City View

Highlights

Separate sitting area
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room

Highlights

Separate sitting area
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double or Twin Room

Highlights

Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite

Highlights

Separate sitting area
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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9.2 out of 10, Wonderful, 532 reviews
The price is $98
$114 total
includes taxes & fees
Mar 30 - Mar 31
Hotel Romance
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About the neighborhood

Map
Tržište 41, Karlovy Vary, 360 01

What's nearby

  • Hot Spring Colonnade - 2 min walk - 0.2 km
  • Church of St. Mary Magdalene - 4 min walk - 0.3 km
  • Mill Colonnade - 4 min walk - 0.4 km
  • St. Peter and Paul Orthodox Church - 9 min walk - 0.8 km
  • Elizabeth's Spa - 15 min walk - 1.2 km

Getting around

  • Karlovy Vary (KLV-Karlovy Vary Intl.) - 10 min drive
  • Vaclav Havel Airport (PRG) - 91 min drive
  • Karlovy Vary-Dvory Station - 15 min drive
  • Karlovy Vary dolni n. Station - 22 min walk
  • Karlovy Vary Station - 25 min walk

Restaurants

  • ‪Café Elefant - ‬3 min walk
  • ‪Plzeňka Carlsbad - ‬6 min walk
  • ‪Atlantic - ‬1 min walk
  • ‪Goethe's Beer House - ‬4 min walk
  • ‪Restaurace U Švejka - ‬2 min walk

About this property

Hotel Heluan

Hotel Heluan is a great choice for a stay in Karlovy Vary. Free perks include WiFi and buffet breakfast daily between 8:00 AM and 10:00 AM.

Languages

Czech, English, German, Russian
VISIBILITY

At a glance

Hotel size

    • 15 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Check-out time is 10 AM
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Offsite parking nearby (CZK 10 per day)

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Coffee/tea in a common area

What to do

  • Golf lessons nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1750
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

Onsite venue - This buffet restaurant serves breakfast only.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge of CZK 375 (subject to availability)

Children & extra beds

  • Rollaway beds are available for CZK 785.0 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: CZK 250 per night
  • Pets are allowed for an extra charge of CZK 250 per pet, per night

Parking

  • Parking is available nearby and costs CZK 10 per day

Policies

This property accepts major credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard

Also known as

Heluan
Heluan Karlovy Vary
Hotel Heluan
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel Karlovy Vary

Frequently asked questions

Does Hotel Heluan offer free cancellation for a full refund?

Yes, Hotel Heluan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Heluan?

Yes, dogs are welcome. There's a charge of CZK 250 per pet, per night, and there's also a deposit of CZK 250 per night. Service animals are exempt from fees.

What are the check-in and check-out times at Hotel Heluan?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge of CZK 375 (subject to availability).

Are there restaurants at or near Hotel Heluan?

Yes, there's an onsite restaurant.

What's the area around Hotel Heluan like?

Hotel Heluan is a short 2-minute walk from Hot Spring Colonnade and 4 minutes' walk from Church of St. Mary Magdalene.

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Hotel Heluan Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
2-night trip

10/10 Exceptional

Спокойный отдых
По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры.
Tatiana, 3-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Beautiful Hotel
If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Tim, 2-night trip

10/10 Exceptional

Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal.
5-night trip

8/10 Very good

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
1-night trip

4/10 Fair

我們到達這裡時無法CHECK IN. 而且沒有用到電梯
我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。
JING YUAN, 1-night trip

6/10 Good

Hai victor, 2-night trip

6/10 Good

SoLaLa ... aber übles Frühstück
Frühstück sehr schlecht! Betten sehr "durchgelegen". Ansonsten schönes, altes Gebäude. Sehr zentral gelegen. Freundliches Personal.

8/10 Very good

Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
7-night trip

10/10 Exceptional

Hotel Ester???
achei super estranho ter que ir ate o hotel ester pegar a chave e tomar o café da manha. Estao economizando com o serviço....
Giovana, 1-night trip

10/10 Exceptional

Great location and very clean
The location was great Hotel bery clean And staff very friendly and helpful
1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Zentrumsnaher, verblichenen Charme
Das Hotel liegt in Zentrumsnähe, gegenüber eines Thermalbades. Ist per PKW zu erreichen - nicht von Verbotsschildern irritieren lassen. Zum Parkplatz 10 min zu Fuß. Die Registrierung erfolgt im Hotel nebenan. Frühstück gibt es im Hotel, ist reichlich U dem Preis angemessen. Die Zimmer sind riesig, mit Doppel- U Einzelbett. Von einigen Zimmern kann man auf die Stadt schauen. Mobiliar sauber, wenn auch schon abgenutzt. Restaurants gibt es in der Nähe, im Hotel nichts. Im Herbst ist die Luft im Ort nicht so schlimm, wie in anderen Städten ringsumher. Freundlicher E-Mail Kontakt, der die aufgetretenen Buchungsprobleme lösen half. Kontakt in Englisch.
Jörg, 3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

대체로 만족, Good
버스 터미널에서 1.5km 떨어져 있으나 관광지 한가운데 있어 위치가 좋다. 주말이라 비싸게 숙박했지만 가성비 좋은 호텔이다. 다시 묶고 싶은 호텔.
1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Hotel Heluan in Carlsbad
Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Lars, 2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Hotelteam war am schlechtesten,das ich jemals kennengelernt habe. Ein Mann an der Rezeption schimpte auf tschechisch whärend des Gesprächs. Wir haben das versprochene Zimmer nicht bekommen. Der Herr hat uns ein Eindruck gemacht, dass er die Kunden von Expedia, Groupon, etc. nicht gern bei Ihm annehmen wollte
Rapaela, 2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Nicht zu empfehlendes Hotel
Das einzig Gute an dem Hotel ist seine Lage. Ansonsten ist es alt und schmuddelig. Bei der Ankunft findet man keine Rezeption, dann stellt man anhand eines Zettels, welcher an der Tür aufgeklebt ist, fest, dass die Rezeption im Nachbarhaus ist. Das Haus sieht eher wie ein Mietshaus als wie ein Hotel aus. Die Nebentür war eine Massageinstitut wobei die Kunden dann vor unserer Tür saßen. Beim Betreten wurden wir durch einen dunklen, schmuddeligen Teppich empfangen. Die ganze Einrichtung war zwar nicht (sichtbar) schmutzig, wir vermieden aber damit in Kontakt zu kommen (alles mindestens 50 Jahre alt) Ich hatte nach dem Aufenthalt das Gefühl, dass mich der ganze Körper juckt. Im Bad befand sich ein Loch in der Wand, welches vermutlich von der Lüftung stammte...??
Nikki, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Nice family hotel, centrally located.
The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Yoanna , 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

까를로비바리 중심의 좋은 호텔
아주 오래된 엘레베이터와 건물이라서 최신식 서비스를 원하는 여행객들은 다소 실망할 수 있겠으나 고풍스러운 디자인의 넓은 방이 인상적이었음. 까를로비바리 중심에 있고 가격도 합리적인 편이라서 추천할만함. 어린이 포함 가족들과 기차역에서 호텔까지 택시를 타고 왔는데 택시기사가 말도 안되는 요금을 청구하여 까를로비바리 자체에 매우 실망하였으나 호텔 지배인이 직접 나와서 문제를 해결해 주었음. 헬루안 호텔의 리셉션은 바로 옆 에스테르 호텔에 있으므로 체크인시 옆건물로 가야 함.
Katie, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

房間空間很大有中世紀古典風，一客廳，一大床一小床，但可惜設備老舊浴缸水龍頭及蓮蓬頭故障...
1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

舒適的選擇
房間很大，行李要推上坡有點辛苦，但整體算舒適。
1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

早餐丰富。服务也不错。双床房床铺有点小，前台英语不好是个问题。不过值得推荐
This review was submitted before 2018 and has not been verified.

6/10 Good

Wunderschönes Zimmer mit hartem Bett.
Tolles Zimmer mit schönem Blick, tollem Stuck,riesengroßer Raum. Bett leider ohne Lattenrost und daher bretthart. Gutes Frühstück.
This review was submitted before 2018 and has not been verified.

8/10 Very good