I booked 2 rooms, both the same, on the basis that they would be as shown in the picture for the rooms that I booked. When we (my husband and I and another couple) arrived at the hotel they only had one of the rooms that I booked. For the second room, they gave us instead an "apartment"which they said was an upgrade. This second room/apartment was not as nice as the room that I had booked. I asked the attendant if they had another room and was told that all were taken. This apartment contained old tired furniture, was poorly decorated, did not appear very clean and smelled (like cigarette smoke). There was a bed in the entranceway on the main level (not made up) and a second bed up a narrow steep flight of stairs. We chose to sleep upstairs rather than be in the entranceway. The bathroom looked like it had been remodelled but it still needed a new shower stall. The bathroom was downstairs on the main level so we had to go up and down to it from our bedroom. The breakfast was fine, but this was the only good point about the accommodation. If I book an accommodation based on availability of that room and based on a picture of what that room looks like (along with a description of room particulars) I expect to get that or a very similar room. This was a case of a room substitute that was in no way an upgrade. I expect that the room I have booked is reserved for me. We were quite disappointed about the accommodation. We would not return to this hotel.