This is my third stay at this hotel. The only drawback is the stairs, but the spacious and comfortable rooms, complete with a small pantry, make it feel like a home away from home. I would recommend this hotel for visitors with small luggage, as navigating with large bags can be challenging. During this stay, we encountered some issues with the toilet. However, as always, the staff were extremely helpful and provided 24/7 support to resolve the problem. Despite these challenges, we are happy to stay here again when we return to London.