This is a customer-friendly hotel in a great location. It was a short walk to the old town, Charles Bridge, and other must-see places. They also offered one complimentary ride per stay, so we used it to go to Prague Castle. When you returned to the hotel, they always greeted you and offered wine, coffee, tea, or other beverages. Breakfast is also included, and it was one of the better breakfast selections I've had in Europe.