Pros: Overall I had a positive experience. This was not only my first time to Cuba but my first time staying at an all inclusive resort. I stayed in one of the newly renovated rooms and it was really nice. Like others have said, it could’ve been cleaned a little better, and sometimes they did run out of towels but the staff acted promptly to ensure our needs were taken care of. Staff were lovely and helpful. The bellhop helped arrange a taxi and tour guide for us to explore outside of the resort. The hotel staff are much more knowledgeable about tours and helping you see non-touristy spots in the area than travel agencies are. The resort grounds were kept clean as was the beach. There is a free bus from the resort to Varadero that leaves 4 times per day which was great! We were able to see the rock night performance which was great. Very talented and engaging performers! The resort is family friendly, has programming for kids, and usually quiets down around 10-11 pm.
Cons: The food was just ok. Decent selection at the buffet. My friends did get nasty food poisoning from undercooked lobster, but other than that it was alright. The medical clinic does not have bandaids and is very limited in what they can do. You’re better going to the international health clinic in Varadero for any medical needs that need testing.