Wonderful polite excellent customer service. However, not much else was great about this hotel. Breakfast "buffet" was just a bunch of stale bread, cheap cold cuts, watered-down cheap juices, and cheap cereal. No warm food, no eggs, no pancakes, no sausage, no French toast or waffles. Showerhead was falling off the wall, and there was no shower curtain or glass door big enough to keep the shower water inside the shower itself. No air conditioning in a city that gets above 90 degrees Fahernheit while we were there in the summer. Cheap outdated "radiator-type" heater looks like something from the 1970's. Poor location, away from the city and tourist sites, and not close to the Tram at all. No good restaurants in the area. The hotel staff had to lock their own outside door at night, so we had to be let into the building at night, despite having a room key. I guess that means the neighborhood is not safe at night?? At least the price of the room was cheap, and the customer service was outstanding.