I've stayed at a lot of HEI hotels, and our experiences have always been great. So when traveling to KC for a few days this was the logical pick.
Staff was very friendly and helpful. However, it is very run down and in rough shape. Lawn is overgrown and full of weeds, a number of places need paint, etc.
When tyring to use the shower, the drain was clogged. Maintenance got it better, but still not great.
Went to use the gym, to find it only consists of a treadmill and an eliptical. The treadmill was broken, and the person on the eliptical said they would be off soon. When done he went to get a sanitizing wipe, but that was not operational as well. I gave up on the gym.
We went to a basemeball game and decided to take a shower about 10 pm. There was no hot water??? Our friends in another room noted the same experience.
Overall the mgmt. does not seem too concerned with upkeep. A disappointing experience.