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Hotel Metropol & Spa

4.0 star property
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Metropol & Spa

Indoor pool, sun loungers
Minibar, in-room safe, desk, blackout drapes
Exterior
Lobby
View from property
Located close to Zermatt-Matterhorn Ski Paradise, Hotel Metropol & Spa offers a warm welcome with a breakfast buffet, a cozy library, and an indoor pool. Enjoy the sun loungers or unwind in the garden while kids have fun at the playground. The helpful staff has left a lasting impression on previous guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Why we love this property

Dining experience
Savor local cuisine at the hotel restaurant or unwind at the bar after exploring. The free buffet breakfast ensures adventures start with tasty fuel.
Cozy pillowtop comfort
Bathrobes and a specialty pillow menu create the perfect sleep environment. A minibar and nightly turndown service elevate the experience.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, blackout drapes

Standard Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Sofa bed
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Mountain View (Matterhorn)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room Single Use, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

Minibar, in-room safe, desk, blackout drapes

Economy Twin Room

Highlights

Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Suite, 1 Queen Bed

Minibar, in-room safe, desk, blackout drapes

Economy Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior
Alpenhotel Fleurs de Zermatt
  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
9.2 out of 10, Wonderful, 802 reviews
The price is $408
$433 total
includes taxes & fees
Dec 14 - Dec 15
Alpenhotel Fleurs de Zermatt
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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Furi - Riffelberg - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pick-up

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Walliserkanne - ‬5 min walk
  • ‪Restaurant Derby - ‬4 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Golden India - ‬6 min walk

About this property

Hotel Metropol & Spa

Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 22 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Free train station pick-up*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Bathrobes

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.0 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts major credit cards and cash.
Credit cards accepted: Visa, Mastercard, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?

Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Metropol & Spa?

Yes, there's an indoor pool.

Are pets allowed at Hotel Metropol & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Metropol & Spa?

Sorry, there's no onsite parking at Hotel Metropol & Spa.

What are the check-in and check-out times at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Metropol & Spa and nearby?

Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Hotel Metropol & Spa?

Yes, Mountain View offers local cuisine.

What's the area around Hotel Metropol & Spa like?

Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel Metropol & Spa Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • The spa facilities, including pool, hot tub, and sauna, were a highlight of the stay. (6 reviews)
  • Breakfast offered a good selection of food and drinks and was described as delicious and very pleasant. (6 reviews)
  • The pool and hot tub offered a surprisingly beautiful experience with a stunning Matterhorn view. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Room
View
Train station
Breakfast
Hot Tub
River
Family friendly

Reviews

10/10 Exceptional

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Hailin, 3-night trip

10/10 Exceptional

Excellent service, very good food, great location.
Qing, 4-night trip

10/10 Exceptional

This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
MIGUEL, 6-night trip

10/10 Exceptional

Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
Jorge, 3-night trip

10/10 Exceptional

I truly cannot find anything we did not love about the Metropol. Starting from the pick up service at the train, to check-in at the front, everything was top notch. We received custom sized bathrobes and slippers in our room, so our kids were excited to hit the pool. We enjoyed the steam room, sauna, hot tub, pool and vitamin water, all while staring at the grand Matterhorn. Within walking distance is the Old Town, shopping, dining, Gornergrat train, Sunnegga Funicular and so much more. We walked everywhere. Breakfast held many options including custom eggs, espresso and cappuccino,hot chocolate and again, the view of the Matterhorn everywhere we looked. We didn’t use it much, but there was a game room that would be fun in the winter after a day of skiing. The yard during the summer had places to sit, lounge chairs and that famous view! The staff were kind, funny and attentive. I felt so comfortable there and would stay there again in the future!!! Super clean, great food, lovely staff. Thank you!!
Maureen, 3-night trip

10/10 Exceptional

Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Lawrence, 6-night trip

10/10 Exceptional

The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good.
Chi hing, 3-night trip

10/10 Exceptional

Friendly staff. Very good restaurant.
JOSEPH, 2-night trip

8/10 Very good

Friendly staff, conveniently located, incredible views from dinning room, pool and our room

10/10 Exceptional

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Scott L, 4-night trip

10/10 Exceptional

amazing hotel and staff! really felt like home.
Amin, 4-night trip

8/10 Very good

Super convenient location! Only a couple of minute walk from the train station and everything in town! It's an amazing town! It was cloudy/snowy during our stay, but for the 10 minutes the Matterhorn tried poking through the clouds, our view from our room was amazing! (Even without seeing the Matterhorn, it's a great view!) They have a free shuttle, which we used upon arrival, however, it doesn't run until 8am, so we had to walk to the train station (in the snow) when we left :/ The sauna didn't open until 3pm, which was a bummer for us, since we wanted to do that on our cloudy day, but that certainly didn't ruin our incredible time! Front desk staff were incredibly friendly and helpful! Even loanded us outlet adapters so we could charge our phones! Oh, and the heated bathroom floors!!
Tara, 2-night trip

8/10 Very good

Staff
Eleazar, 3-night trip

10/10 Exceptional

Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
Leslie, 2-night trip

10/10 Exceptional

Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Robert, 3-night trip

10/10 Exceptional

駅から近く設備は清潔で、スタッフもフレンドリーな上に、3階の窓からマッターホルンの眺めも最高でとてもお得感のあるホテルでした。 駅から川沿いの道を進むと10段以上の階段を荷物を担ぎあげねばなりません。スポーツ広場からの小道だとフラットに進めます。帰りは駅まで車で送ってもらえました。
SHINOBU, 3-night trip

10/10 Exceptional

Exceeded expectations
jordan, 1-night trip

8/10 Very good

I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again.
Susan, 5-night trip

10/10 Exceptional

.
Ryan, 1-night trip

10/10 Exceptional

Wonderful hotel with friendly staff.

We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
William, 6-night trip

10/10 Exceptional

場所、景色、スタッフ対応、お部屋の清潔さ、朝食、素晴らしかったです。サウナ、プール、、ジャグジー、ジムも完備で、フルーツティーも提供されてました。ありがとうございました。
toshiko, 1-night trip

10/10 Exceptional

Fantastiskt Hotell, mitt i Zermatt, väldigt trevlig personal. Efter hajking kan man ta några simtag i bassängen, sitta liten stund i badtu eller ångbastu. Vi hade rum med utsikt över Matterhorn. Nöjda med allt
Kvällsfoto från balkongen.
Tatiana, 5-night trip

10/10 Exceptional

Wonderful hotel with wonderful staff.
Steven, 3-night trip

8/10 Very good

Sehr gutes hotel der spa bereich ist gut ausser der pool ist eher kalt als angenehm
Michael, 1-night trip

10/10 Exceptional

Ein fantastischer Aufenthalt! Das Personal war freundlich und zuvorkommend, was meinen Besuch besonders angenehm gemacht hat. Die Lage des Hotels mit der atemberaubenden Aussicht auf das Matterhorn war einfach top – in der Nähe von allem, was man braucht. Fünf Gehminuten vom Bahnhof Zermatt. Die Sauberkeit im gesamten Hotel war top. Absolut empfehlenswert für einen großartigen Aufenthalt!
Sandro, 1-night trip