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Hotel Metropol & Spa

4.0 star property
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Metropol & Spa

Indoor pool, sun loungers
Indoor pool, sun loungers
Lobby
Exterior
Minibar, in-room safe, desk, free WiFi

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Gym
    Gym
  • Free breakfast
    Free breakfast
  • Pool
    Pool
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Room service
  • Massage/treatment rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room Single Use, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, free WiFi

Standard Double Room

Highlights

Balcony
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Twin Room

Minibar, in-room safe, desk, free WiFi

Economy Twin Room

Highlights

Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

Minibar, in-room safe, desk, free WiFi

Economy Suite, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, free WiFi

Standard Single Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

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The price is $354
$377 total
includes taxes & fees
Nov 28 - Nov 29
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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 4 min walk - 0.4 km
  • Zermatt Visitor Center - 6 min walk - 0.5 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pick-up

Restaurants

  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬4 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Walliserkanne Zermatt - ‬5 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Metropol & Spa

Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 22 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10 PM
  • Front desk staffed during limited hours
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Free train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a spa tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.0 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts major credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?
Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Metropol & Spa?
Yes, there's an indoor pool.
Are pets allowed at Hotel Metropol & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Metropol & Spa?
Sorry, there's no onsite parking at Hotel Metropol & Spa.
What are the check-in and check-out times at Hotel Metropol & Spa?
Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Metropol & Spa and nearby?
Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hotel Metropol & Spa?
Yes, Mountain View offers local cuisine.
What's the area around Hotel Metropol & Spa like?
Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Robert, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent service, very good food, great location.
Qing, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceeded expectations
jordan, 1-night trip
Verified Expedia guest review

8/10 Very Good

I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again.
Susan, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

.
Ryan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel with friendly staff.
We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
William, 6-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Cary, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Wonderful hotel with wonderful staff.
Steven, 3-night trip
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

Carlos, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
Karen, 3-night trip
Verified Expedia guest review

8/10 Very Good

Chun, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The room, the views, the staff, the location, everything is perfect
EDWIN KEE CHEONG, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Cristina, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
Mr. Lynn, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
David, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I truly cannot find anything we did not love about the Metropol. Starting from the pick up service at the train, to check-in at the front, everything was top notch. We received custom sized bathrobes and slippers in our room, so our kids were excited to hit the pool. We enjoyed the steam room, sauna, hot tub, pool and vitamin water, all while staring at the grand Matterhorn. Within walking distance is the Old Town, shopping, dining, Gornergrat train, Sunnegga Funicular and so much more. We walked everywhere. Breakfast held many options including custom eggs, espresso and cappuccino,hot chocolate and again, the view of the Matterhorn everywhere we looked. We didn’t use it much, but there was a game room that would be fun in the winter after a day of skiing. The yard during the summer had places to sit, lounge chairs and that famous view! The staff were kind, funny and attentive. I felt so comfortable there and would stay there again in the future!!! Super clean, great food, lovely staff. Thank you!!
Maureen, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Souroosh, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Li, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Tat, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Choice!
Outstanding service from friendly staff (Thanks, Stephanie!) - including train station pickup. Breakfast had a good selection of food & drinks. Room was clean and had amenities expected. Our balcony view was amazing, perfect line of sight for the Matterhorn - and early mornings it was bright & clear. Location was convenient to main street but quiet. We would definitely stay here again.
2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Spotlessly clean, great location for ski lifts Fantastic staff
Nigel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous pool, friendly staff, great location
Charming hotel with the friendliest staff in an unbeatable location next to the river and a 3 minute walk from the entrance to the Sunnegga funicular. Surprisingly beautiful pool & hot tub with Matterhorn view. Got a single room on same floor as the pool, so it was not the quietest but it was more spacious than I expected. In all, great value for money by Zermatt standards.
5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent location and customer service
Arut, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Tina, 2-night trip
Verified Hoteles.com guest review