6/10 Good
Jan 31, 2025
Ok for the price
It was described as a "4-star hotel" but it felt more like a higher-end hostal. Cleaning was missed and had to be requested again (but only until 2 pm). Showers had design flaw in that water went all over the bathroom floor. Rooms are quite dark and there is no sound proofing whatsoever (both from the windows and the main door). The elevator was super annoying, slow and it set off a high pitch alarm everytime you got in / out of it (which you could hear from your room at all hours). Breakfast was included but was basic and was told that I had to pay 2,000 pesos to add milk to my coffee (not a lot of money but really?). The price was good so it wasn't a bad stay, just average, hence the three stars I've given it. The furnishings were cheap and will likely not age well (wasn't a fan of the artificial grass in the rooms which was already strating to peel). Communication with the hotel prior to the stay was poor (I should have written in Spanish since the answers that came back in English just did not make any sense at all). As a "4-star hotel" with high ratings, perhaps my expectations were too high. I wouldn't call it a 4-star hotel myself based on my stays at other 4-star hotels in Cali (e.g. Spiwak, Marriott, Intercontinental, Movich, Hotel Now etc) and around the world. Ultimately you get what you pay for so if you're on a budget it may be a good option for you. For me I thought that Spiwak and Hotel Now provide better value for my own personal preferences.
Gerard
Gerard, 2-night trip
Verified Hoteles.com guest review
