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The Helm

3.0 star property
Pembroke Dock B&B with restaurant and bar/lounge

Choose dates to view prices

The Helm is a charming retreat where you can unwind amidst its picturesque garden or savor breakfast in the morning. Connect to high-speed WiFi, enjoy a drink at the bar, and relish an evening meal at the restaurant. Express check-out makes your departure seamless.

Reviews

3.8 out of 10

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities

Main amenities (7)

  • Weekly housekeeping
  • Restaurant and bar/lounge
  • Coffee/tea in a common area
  • Garden
  • Self-serve laundry
  • Charcoal grills
  • Limited hour front desk

Feel at home (6)

  • Separate dining area
  • Garden
  • Washer/dryer
  • Bathtub or shower
  • Flat-panel TV
  • Limited housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi

Triple Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
2 bathrooms
Hair dryer
Shared/communal kitchen
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
2 bathrooms
Hair dryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
2 bathrooms
Hair dryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
2 bathrooms
Hair dryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Basic Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
2 bathrooms
Hair dryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN

What's nearby

  • Pembroke Castle - 8 min drive - 4.5 km
  • Wogan Cavern - 8 min drive - 4.5 km
  • Pembrokeshire Coast National Park - 10 min drive - 9.5 km
  • Carew Castle - 10 min drive - 10.2 km
  • Upton Castle - 11 min drive - 8.9 km

Getting around

  • Cardiff International Airport (CWL) - 131 min drive
  • Pembroke Dock Station - 8 min walk
  • Pembroke Station - 10 min drive
  • Johnston Station - 11 min drive

Restaurants

  • ‪Seven Spice - ‬12 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Y Cerrig Glas - ‬7 min walk
  • ‪First & Last - ‬17 min walk
  • ‪The Shipwright Inn - ‬3 min walk

About this property

The Helm

At The Helm, you'll be within a 10-minute drive of Pembrokeshire Coast National Park. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

At a glance

DONE

Hotel size

    • 3 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 4:00 PM - 11:00 PM
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:00 AM–noon
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Charcoal grills

Services

  • Front desk (limited hours)
  • Laundry facilities

Facilities

  • Garden
  • Outdoor furniture

Room amenities

Be entertained

  • 40-inch flat-screen TV

Home comfort

  • Heating
  • Portable fan
  • Iron/ironing board (on request)
  • Washer and dryer
  • Laundry detergent

What to enjoy

  • Separate dining area

Freshen up

  • 2 bathrooms
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
  • Electrical adapters/chargers

Food and drink

  • Shared kitchen access
  • Free bottled water

More

  • Weekly housekeeping
  • Access via exterior corridors
  • Shared accommodations
  • Local maps

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 20 (subject to availability)
  • Hosted evening meal costs GBP 20

Renovations and closures

This property is closed from April 27 2025 to December 31 2025 (dates subject to change).
The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

Frequently asked questions

Is The Helm currently open?

This property is closed from April 27 2025 to December 31 2025 (dates subject to change). The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • Bar/Lounge

Does The Helm offer free cancellation for a full refund?

Yes, The Helm does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Helm?

Sorry, pets aren't allowed.

Is parking offered on site at The Helm?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Helm?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Express check-out is available.

What is there to do at The Helm and nearby?

The Helm has a garden.

Are there restaurants at or near The Helm?

Yes, there's an onsite restaurant. The dining venue will be unavailable from December 9 2024 to December 31 2025 (dates subject to change).

What's the area around The Helm like?

The Helm is just a short 8-minute walk from Pembroke Dock Station.

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Reviews

The Helm Reviews

3.8

4.4

Cleanliness

6.0

Amenities

4.0

Staff & service

3.0

Eco-friendliness

3.6

Property conditions & facilities

Reviews

4/10 Fair

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Luke, 1-night trip

2/10 Poor

Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Harsh, 1-night trip

2/10 Poor

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Anjan, 2-night trip

2/10 Poor

Tatty, scruffy, cold, unwelcoming and dirty.

Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Andy, 1-night trip

2/10 Poor

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
2-night trip

2/10 Poor

Christopher, 1-night trip

2/10 Poor

Craig, 2-night trip

4/10 Fair

mary, 2-night trip

8/10 Very good

Joline, 2-night trip

4/10 Fair

1-night trip

8/10 Very good

Stefan, 1-night trip